Complete guide to TechFix Malaysia's nationwide courier repair service. Learn how mail-in repairs work, packaging tips, coverage areas, delivery times, and transit insurance for safe device repairs.
Professional Device Repair From Anywhere in Malaysia
Not everyone can visit our Sunway Geo or Cyberjaya locations. Whether you're in Penang, Johor Bahru, Kuching, or anywhere across Malaysia, TechFix's courier repair service brings professional electronics repair to your doorstep—without you leaving home or office.
Since launching courier service in 2024, we've completed 1,200+ mail-in repairs with 99.2% customer satisfaction. Our streamlined process handles everything from pickup scheduling to insured transit, professional repair, and safe return delivery.
How Courier Repair Service Works
Complete Step-by-Step Process
Step 1: Online Booking & Assessment (5 Minutes)
Visit our courier repair booking page and provide:
- Device type (MacBook, Surface, iPad, iPhone, laptop, etc.)
- Brand and model (check device label or system info)
- Detailed issue description with symptoms
- Your location (for delivery time estimate)
- Preferred courier company (we support J&T, DHL, Ninja Van)
Our system generates instant preliminary quote based on typical repair costs for your issue. Final price confirmed after technician inspection.
Step 2: Secure Packaging & Pickup Scheduling (30 Minutes)
You Receive Via Email/WhatsApp:
- Comprehensive packaging instructions with photo guide
- Printable shipping label (pre-paid return shipping)
- Tracking number for your reference
- Pickup appointment confirmation
Our Courier Partner Collects:
- Schedule pickup time (next business day for major cities)
- Courier arrives at your address
- Hand over packaged device
- Receive pickup receipt with tracking number
Pickup Coverage:
- Same-day pickup: Klang Valley (RM15)
- Next-day pickup: Major cities—Penang, Ipoh, JB, Melaka (RM25)
- 2-3 day pickup: Nationwide coverage (RM35)
Step 3: Professional Repair at TechFix (1-3 Days)
Device Arrives at Our Service Center:
- SMS notification when device reaches us
- Complete diagnostic assessment (no charge)
- WhatsApp confirmation with final quote, photos, and estimated completion
- You approve quote via WhatsApp reply
- Repair begins immediately upon approval
Repair Timelines:
- Simple repairs (battery, screen): 24 hours
- Moderate repairs (keyboard, charging port): 1-2 days
- Complex repairs (motherboard, water damage): 2-4 days
Real-time updates sent via SMS at each milestone: diagnosis complete, parts ordered, repair in progress, quality testing, ready for return shipment.
Step 4: Quality Testing & Return Shipment (Same Day as Completion)
Before Return Shipping:
- Complete functionality testing (30-point checklist)
- Photo documentation of completed repair
- Secure packaging with bubble wrap and anti-static bags
- Insured return shipping label attached
Return Delivery Times:
- Klang Valley: 1 day
- Major cities (Penang, JB, Ipoh, Melaka): 1-2 days
- East Malaysia (Sabah, Sarawak): 2-3 days
- Remote areas: 3-5 days
Track return shipment via link sent to your phone. SMS notification when courier is out for delivery.
Step 5: Receive Your Repaired Device
Delivery includes:
- Your repaired device in protective packaging
- Detailed repair report with warranty card
- Original accessories (charger, cables if you sent them)
- Invoice and payment receipt
- 90-day service warranty documentation
Payment: Made online before return shipment via secure payment link sent to WhatsApp/email (FPX, credit card, e-wallets accepted).
Eligible Devices for Courier Repair
Fully Supported Devices
Laptops:
- All MacBook models (Air, Pro, M1/M2/M3, Intel)
- Microsoft Surface (Laptop, Book, Pro)
- Dell XPS, Inspiron, Latitude, Alienware
- HP Spectre, Envy, Omen, Pavilion
- ASUS ZenBook, VivoBook, ROG
- Lenovo ThinkPad, IdeaPad, Legion
- Acer Swift, Aspire, Predator
- MSI, Razer, Gigabyte gaming laptops
Tablets:
- All iPad models (Pro, Air, Mini, standard)
- Microsoft Surface Pro / Surface Go
- Samsung Galaxy Tab series
Smartphones (Limited Services):
- iPhone models (screen, battery, charging port only)
- Samsung Galaxy (screen, battery only)
Wearables:
- Apple Watch (all series)
- Samsung Galaxy Watch
Not Suitable for Courier Service
Due to shipping risks or impracticality:
- Desktop computers (too large, fragile components)
- All-in-one PCs (iMac—heavy, shipping damage risk)
- Gaming consoles (PlayStation, Xbox—dedicated service centers recommended)
- Devices requiring in-person data recovery consultation
- Extensively water-damaged devices (require immediate on-site assessment)
Common Repairs Via Courier Service
Most Requested Mail-In Repairs
| Repair Type | Turnaround (Total) | All-In Price Range |
|---|---|---|
| MacBook Screen Replacement | 3-5 days | RM480-750 |
| Laptop Battery Replacement | 3-4 days | RM280-480 |
| MacBook Keyboard Replacement | 4-5 days | RM380-650 |
| Surface Screen Replacement | 4-6 days | RM680-950 |
| Laptop Charging Port Repair | 4-5 days | RM280-500 |
| SSD Upgrade & Migration | 3-4 days | RM350-750 |
| Thermal Paste & Deep Clean | 3-4 days | RM200-280 |
| iPad Screen Replacement | 3-4 days | RM450-750 |
| iPhone Battery Replacement | 3-4 days | RM180-350 |
| MacBook Water Damage Repair | 5-8 days | RM450-1,200 |
All-in price includes:
- Round-trip courier charges
- Full insurance coverage (up to RM5,000)
- Diagnostic assessment
- Parts and labor
- Quality testing
- 90-day warranty
Repairs Not Recommended for Courier
Motherboard Replacement: High-value part with significant shipping risk. Consider local repair or contact us for consultation.
Extensive Liquid Damage: Requires immediate assessment to prevent corrosion spread. Courier delays can worsen damage. Contact us for urgent pickup service (RM80 rush fee).
Secure Packaging Instructions
Proper packaging prevents 95% of transit damage. Follow these detailed steps:
Materials Needed
Essential (Must Have):
- Sturdy cardboard box (minimum double-wall corrugated)
- Bubble wrap (at least 50cm x 50cm)
- Anti-static bag (for laptops/tablets—we provide in some areas, or use ziplock bag)
- Packing tape (high-quality, minimum 2" wide)
Recommended:
- Foam sheets or packing peanuts
- Plastic waterproof bag
- "Fragile" stickers
Where to Get Materials: Free packaging available at courier drop-off points (J&T, Ninja Van). Or purchase from MR DIY, hardware stores (total cost: RM15-25).
Step-by-Step Packaging
1. Prepare Your Device (5 minutes):
- Power off completely (don't just sleep mode)
- Remove all accessories, external drives, SD cards
- For laptops: Close lid, no items between keyboard and screen
- Clean exterior with dry cloth (prevents loose debris in packaging)
2. First Layer - Device Protection (5 minutes):
- Place device in anti-static bag or plastic bag
- Wrap device with bubble wrap (minimum 2 layers)
- Ensure bubble side faces inward (bubbles against device)
- Tape securely so bubble wrap won't shift
3. Box Preparation (3 minutes):
- Use box at least 5cm larger than device on all sides
- Place 5cm layer of packing material at bottom (peanuts, bubble wrap, or crumpled paper)
4. Device Placement (2 minutes):
- Center wrapped device in box
- Fill all sides with packing material (minimum 5cm on all sides)
- Device should not touch any box wall directly
- Shake box gently—device shouldn't move inside
5. Final Sealing (2 minutes):
- Close box and tape all seams with packing tape
- Apply tape in H-pattern for maximum security
- Attach shipping label on top (we provide printable label)
- Add "Fragile - Electronics" sticker if available
Visual Guide: We email detailed packaging photos with your booking confirmation. Follow exactly for insurance validity.
What NOT to Pack
- Original retail boxes: Too large, provide false security (item moves inside)
- Chargers/accessories: Unless specifically faulty, leave at home (reduces weight/cost)
- Loose items: Remove from laptop bag/case
- Important documents: Remove any papers from laptop bag
- Forgotten SD cards/USB drives: Check all ports
Coverage Areas & Delivery Times
Peninsular Malaysia
Klang Valley (Same-Day Pickup): Kuala Lumpur, Petaling Jaya, Subang Jaya, Shah Alam, Cyberjaya, Putrajaya, Klang, Puchong, Seri Kembangan, Cheras, Ampang
- Pickup: Same business day if booked before 2 PM
- Arrival at TechFix: Next day
- Return delivery: 1 day after completion
- Total turnaround: 3-4 days (simple repairs)
Major Cities (Next-Day Pickup): Penang (Georgetown, Butterworth), Ipoh, Johor Bahru, Melaka, Seremban, Kuantan, Kuala Terengganu, Kota Bharu
- Pickup: Next business day
- Arrival at TechFix: 2 days
- Return delivery: 1-2 days after completion
- Total turnaround: 4-6 days (simple repairs)
Other Peninsula Areas: Langkawi, Taiping, Alor Setar, Kangar, Kuala Perlis, Bentong, Mersing, Segamat, Muar, Batu Pahat
- Pickup: 1-2 business days
- Arrival at TechFix: 2-3 days
- Return delivery: 2-3 days after completion
- Total turnaround: 5-8 days (simple repairs)
East Malaysia
Sabah: Kota Kinabalu, Sandakan, Tawau, Lahad Datu, Keningau
- Pickup: 2 business days
- Arrival at TechFix: 3-4 days (air freight)
- Return delivery: 3-4 days after completion
- Total turnaround: 8-11 days (simple repairs)
Sarawak: Kuching, Miri, Sibu, Bintulu, Mukah, Limbang
- Pickup: 2 business days
- Arrival at TechFix: 3-4 days (air freight)
- Return delivery: 3-4 days after completion
- Total turnaround: 8-11 days (simple repairs)
Note: East Malaysia deliveries use air freight for faster transit but weather delays occasionally occur (monsoon season Nov-Feb).
Transit Insurance & Safety
Comprehensive Coverage Included
Every courier repair includes insurance at no extra charge:
Coverage Details:
- Device value: Up to RM5,000
- Transit damage: 100% covered
- Lost packages: Full device replacement value
- Repair complications: Covered under workmanship warranty
Insurance Requirements:
- Follow our packaging instructions exactly (photo verification recommended)
- Declare accurate device value during booking
- Keep pickup receipt until device returned
What's NOT Covered:
- Pre-existing damage not disclosed during booking
- Improper packaging (if you deviate from instructions)
- Items packed against our guidance (e.g., chargers you insisted on including)
Our Safety Protocols
At Pickup:
- Courier photographs package condition
- External damage noted on receipt
- Tracking activated immediately
At Our Facility:
- Video documentation during unboxing
- Condition assessment before work begins
- Photos shared with you via WhatsApp
Return Shipping:
- Professional packaging by trained staff
- Insurance declaration matching device value
- Signature-required delivery
Claim Process (Rare): If damage occurs during transit:
- Document damage with photos before opening further
- Contact us immediately via WhatsApp (017-355 5725)
- File courier insurance claim (we assist with paperwork)
- Resolution within 7-14 business days
- Repair or replacement at no cost to you
Our Record: 99.7% of packages arrive undamaged. In 3 damage incidents over 2 years, insurance covered 100% of losses within 10 days.
Courier Service Pricing
Transparent All-In Pricing
Unlike some mail-in services with hidden fees, TechFix provides complete upfront pricing:
Price Includes:
- Round-trip courier charges (to and from our facility)
- Transit insurance (up to RM5,000)
- Professional diagnostic assessment
- Parts (genuine or high-quality aftermarket)
- Labor and repair expertise
- Quality testing (30-point checklist)
- 90-day parts and workmanship warranty
- Secure return packaging
Price Does NOT Include:
- Repairs beyond initially quoted scope (we contact you for approval)
- Rush service fee (if you request expedited work—RM80)
- Delivery to remote island locations (additional courier charge may apply—quoted upfront)
Sample Pricing Comparison
MacBook Pro 13" M1 Screen Replacement:
- Repair cost: RM650
- Round-trip courier (from Penang): RM50
- Insurance: Included (no charge)
- Total: RM700
Dell XPS 15 Battery Replacement:
- Repair cost: RM380
- Round-trip courier (from JB): RM50
- Insurance: Included
- Total: RM430
Surface Laptop 4 Keyboard Replacement:
- Repair cost: RM550
- Round-trip courier (from Kuching): RM70
- Insurance: Included
- Total: RM620
Compare this to traveling to Kuala Lumpur for in-person service:
- Flight KCH-KUL return: RM400-600
- Accommodation (1 night): RM150-300
- Food & transport: RM100-150
- Time lost: 2 days
- Total: RM650-1,050
Courier service saves both money and time for customers outside Klang Valley.
Frequently Asked Questions
Q: How do I track my device during repair? A: You receive tracking numbers for inbound and outbound shipments. Additionally, we send SMS updates at every stage: received, diagnosed, parts ordered, repair in progress, testing complete, shipped back.
Q: What if the repair costs more than initially quoted? A: We contact you via WhatsApp with photos and revised quote. You can approve additional work, request just the initially quoted repair, or cancel (we return device unrepaired, you only pay return courier cost—RM25).
Q: Can I send my device without a quote first? A: Not recommended. Always book online first for quote and shipping label. Walk-in mail deliveries without prior booking may experience delays in processing.
Q: Is my data safe during courier repair? A: We never access your personal data. Repairs are hardware-focused. However, we recommend backing up critical data before shipping as a precaution. For sensitive corporate devices, inquire about our secure data handling protocols for enterprise clients.
Q: What if my device doesn't boot to show model information? A: Check the label on device bottom or back. Alternatively, WhatsApp us a photo of the device—our team can identify model from appearance. Include any model numbers visible on labels.
Q: Can I use my own courier service? A: Yes, but you're responsible for packaging, insurance, and delivery to our Sunway Geo location. We still provide return shipping. Note: insurance may not cover damage if you use your own courier without our packaging protocol.
Q: Do you repair devices outside warranty but under AppleCare+/manufacturer warranty? A: We're an independent service center. For devices under active AppleCare+ or manufacturer warranty, we recommend using official channels first (free repairs). Come to us when warranty expired, declined, or you prefer faster service.
Q: What happens if my repair takes longer than estimated? A: We notify you via SMS with revised timeline and reason (e.g., part delayed). You can continue waiting or cancel (return shipping at our cost if delay is our fault).
Start Your Courier Repair Today
Fix your device without the hassle of traveling. TechFix Malaysia's courier repair service brings professional electronics repair nationwide—convenient, safe, and surprisingly affordable.
Ready to ship your device for repair? Start your booking now:
Book Courier Repair Service or WhatsApp us at 017-355 5725 with your device details for instant quote.
Our Service Centers:
Sunway Geo Avenue (Default courier destination) G-06-28, Level 6, Block G Sunway Geo Avenue Jalan Lagoon Selatan 47500 Subang Jaya, Selangor
Cyberjaya (Alternative destination—specify during booking) A-G-06, CoPlace 2 Jalan Usahawan 63000 Cyberjaya, Selangor
Questions about packaging, coverage, or pricing? Our support team responds to WhatsApp inquiries within 30 minutes during business hours: 017-355 5725