Affordable Outsourced IT Support in Malaysia

Get help from a top Chicago Outsourced IT Support team that works as an extension of your small business or nonprofit — for a fixed flat rate.

Outsourced IT Support Services in Malaysia

Dependable IT support

PRO's skilled IT Support team is reliable and fast, so you never have to wait on us

An affordable IT Support option

Instead of relying on an expensive in-house IT team, PRO provides your small business with an experienced team of IT professionals for a fraction of the cost

A local one-stop shop

Based in Malaysia, the PROs help you manage vendors, provide on-site and remote support, plus IT project planning and implementation

An IT Support company you can rely on

With PRO's Flat Rate package, you have access to a team of certified and experienced IT experts who will become familiar with your IT infrastructure and employees

Oursource your IT Support needs to reach your
business goals and eliminate standstills.

Technology should be helping you propel forward, not hold you down. Just call or email a PRO for any tech issue and free yourself from the complexities of IT.

Get unlimited Help Desk support at the touch of a button, antivirus to protect your devices, business data backups and a disaster recovery plan, and much more for one flat rate – cancel any time without risk.

The PROs will customize your plan based on your specific needs to help with strategic planning and come up with solutions that benefit your business or nonprofit, not just companies similar to yours.

BENEFITS OF OUTSOURCED IT SUPPORT

for your Small Business or Nonprofit organization

No surprise fees

Our Flat Rate Outsourced IT Support plans mean you can always plan your budget ahead and not worry about surprise bills

Improved productivity

Instead of chasing around your IT provider or troubleshooting issues yourself, let the PROs take care of everything

Extension of your business

Our Malaysia based IT specialists work as an extension of your own business or nonprofit

Strategic IT planning

When you need help with an IT project, we already know your infrastructure's ins and outs and implement solutions that work

Expert IT advice

We will get to know your business, employees and software, and come up with proven solutions to run your business better.

Proactive maintenance

Rather than fix issues after they happen (costly!), we remediate them before they snowball (no downtime and less costly)​

Frequently Asked Outsourced IT Services questions

Outsourcing IT Services enable businesses to contract IT and technology-related tasks to a specialized vendor. This allows the business to lessen the workload of their current IT provider, supplement existing IT teams, or replace them entirely.

The benefits of outsourcing IT are:

  • Affordability
    Instead of maintaining an in-house IT Support team, outsourcing helps save cost with just one reasonable monthly fee
  • Ease of use
    With the right Outsourced IT Services, you don’t have to navigate between different vendors and companies. Just call one number when you need any technical help or advice
  • Better support experience
    Instead of relying on your in-house IT Support tech, an Outsourced IT Service company has a wealth of experience to address various issues quickly and efficiently
  • Improved security
    Our Outsourced IT company focuses on securing your data and making sure your business and employees are protected online
  • Regulatory compliance
    If your business or nonprofit organization needs to comply with specific regulations, we have the know-how and experience to get you up to speed and ensure you’re not behind on any technical compliance

Techfix’s Unlimited Help Desk Support (Included in our Business Essentials plans) covers issues such as:

  • Email deliverability issues
  • Business-specific software troubleshooting
  • Server troubleshooting
  • Malware or adware removal
  • Printer and scanner setup and troubleshooting
  • Network connection or VPN troubleshooting
  • Other issues that can be fixed remotely

There are many different IT service provicers, so you should hone down on what your business really needs and what you can afford.

For example, Techfix specializes in supporting small businesses and nonprofit organizations with less than 75 employees (even as small as just a few users). This allows us to keep communications with your employees personal and lets us provide very fast support. 

You should think of what is most important to you when it comes to IT support. Is it:

  • Speed of support
  • Focus on security
  • One-stop-shop for all IT issues
  • Affordability
  • Strategic IT planning
  • Workflow optimization, etc.

Talk these points through with potential Outsourced IT Support providers to make sure you are making the best possible decision.

We can be easily reached in 3 ways:

  1. By calling our dedicated Help Desk line and speaking to Techfix
  2. By sending an email to our dedicated Help Desk email, which will automatically create a ticket
  3. By creating a ticket in our Support Portal and seeing the ticket progress in real time

Techfix deploys Bitdefender Antivirus, which is an award-winning global leader in cybersecurity solutions.

They are known to deliver best-in-class threat prevention, detection, and response solutions to businesses around the world and help Techfix protect small businesses and nonprofits with all the tools corporations and enterprises are using.

Bitdefender partners with companies like Juniper, Acronis, Netgear, Konica Minolta, and others to provide the best cybersecurity solutions available.

We include the following metrics for your monthly review:

Health update & remote support summary

  • Available storage space
  • OS support status
  • OS update status (patches detected, installed, available)

Issues detected and resolved

  • # of malware threats detected
  • # of computer alerts detected
  • # of computer alerts resolved

Support ticket statistics

  • Number of tickets resolved and opened
  • All open and closed tickets in the previous month

We support a variety of business or nonprofit-specific software and apps, including (but not limited to):

  • Quickbooks
  • SuiteCRM
  • DropBox
  • Fishbowl
  • ActivTrak
  • UniFi
  • Bitrix24
  • Caterease
  • Spambrella
  • Yardi
  • Acrobat
  • AvePoint, and many more

Please reach out to inquire about your specific software!

OUTSOURCE YOUR IT SUPPORT TODAY

  1. Give us a call at +60173555725 or choose a package that fits your needs
  2. Our friendly Malaysia based PROs will schedule a time to answer any questions and start the onboarding when you’re ready
  3. We install remote software on our computer and introduce your new IT team to you so you can start feeling better about your technology
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Our customer support team is here to answer your questions. Ask us anything!