iPad Pro 12.9" Cracked Screen & Digitizer Replacement
Architect dropped iPad Pro 12.9" with Apple Pencil attached. Shattered Liquid Retina display replaced with genuine parts in 2 hours while customer waited at our Sunway location.
The Transformation
Before & After Results
Severely cracked screen with non-responsive touch in upper-right quadrant. Apple Pencil functionality completely lost. Device still powered on but unusable for design work.
Shattered glass with spider web cracks across 60% of screen
Dead touch zones making CAD software unusable
Apple Pencil not registering any input
Risk of glass shards falling into device internals
Apple quoted RM 2,899 + 7-10 days without device
Replaced entire display assembly including Liquid Retina XDR panel, digitizer, and True Tone sensor. Recalibrated Apple Pencil pressure sensitivity and palm rejection. Performed full display calibration to restore color accuracy.
Crystal clear Liquid Retina display restored
Full touch responsiveness across entire screen
Apple Pencil working with original pressure sensitivity
True Tone and ProMotion 120Hz functioning perfectly
Completed in 2 hours same-day while customer worked at nearby cafe
Repair Process
Step-by-Step Timeline
Initial Diagnostic & Customer Briefing
Inspected damage severity and tested internal components. Confirmed LCD and digitizer needed replacement but logic board and battery were intact. Explained repair process and showed genuine vs aftermarket part differences.
Heat Application & Adhesive Softening
Applied controlled heat to soften adhesive strips securing display assembly. Used specialized heat mat to ensure even temperature distribution without damaging internal components.
Careful Display Removal
Used ultra-thin pry tools to separate damaged display from chassis. Extreme care taken to avoid damaging delicate flex cables connecting to logic board. Protected Apple Pencil charging coil during removal.
Component Transfer
Transferred True Tone sensor, ambient light sensor, and front camera module from old display to new genuine assembly. This preserves True Tone functionality that would otherwise be lost.
New Display Installation
Connected new Liquid Retina display assembly to logic board. Tested all touch zones, Apple Pencil input, and Face ID before permanent adhesive application.
Adhesive Application & Sealing
Applied new pre-cut adhesive strips around perimeter. Carefully aligned display and pressed evenly to ensure dust-resistant seal. Used professional clamps to cure adhesive bond.
Display Calibration & Testing
Ran Apple Pencil calibration routine to restore pressure sensitivity and tilt detection. Tested True Tone color shifting, ProMotion 120Hz, and multi-touch gestures.
Quality Assurance & Customer Demo
Performed comprehensive QA including dead pixel test, touch responsiveness test, and Apple Pencil drawing test. Customer tested their CAD app and confirmed perfect functionality.
Adrian Tan
iPad Specialist
Certifications
Specialties
"Every repair I complete is done with the same care and precision I'd want for my own device. Your trust is my responsibility."
— Adrian Tan
Marcus Lim
Sunway, Selangor
"I use my iPad Pro 12.9" for architectural drawings daily. When I dropped it, I thought my work week was ruined. Adrian had it fixed in 2 hours while I grabbed lunch. The screen looks factory-new and my Apple Pencil works perfectly. True Tone still works unlike my friend's iPad that was repaired elsewhere. Worth every ringgit."
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