Free keyboard replacement under Apple's Keyboard Service Program
Rachel's MacBook Pro 2017 had the notorious butterfly keyboard issues with sticky and unresponsive keys. We replaced the entire top case (keyboard + battery + trackpad) completely free under Apple's Keyboard Service Program, saving her RM 2,100.
Before & After Results
Sticky E, S, and Space bar keys
Keys repeating or not registering
Have to press very hard for keys to work
Forced to use external keyboard
Battery health at 72% (only 3 hours runtime)
Trackpad felt sluggish
Perfect keyboard with all keys working flawlessly
Improved 3rd gen butterfly mechanism
Brand new battery at 100% health
7+ hours battery life restored
Fresh, responsive trackpad
Like-new typing experience
All repairs 100% FREE under Apple program
Step-by-Step Timeline
Verified serial number qualifies for Apple's Keyboard Service Program
Documented all keyboard issues and ran Apple diagnostic tests
Submitted claim to Apple's service program portal
Ordered genuine top case assembly from Apple (3-day delivery)
Created complete backup before beginning hardware replacement
Removed old top case and installed new assembly (keyboard + battery + trackpad)
Calibrated new battery and updated SMC/NVRAM settings
Comprehensive keyboard, trackpad, and battery testing
Apple Certified Technician
"Every repair I complete is done with the same care and precision I'd want for my own device. Your trust is my responsibility."
— Raj Kumar
Kuala Lumpur
"I had no idea my MacBook was covered under Apple's free keyboard program! I was literally about to spend RM 6,000 on a new MacBook because the keyboard was so bad. Raj at Techfix told me it qualified for free repair. Not only did I get a new keyboard, but I also got a brand new battery and trackpad - all completely FREE! The service value is RM 2,100 but I paid RM 0. My MacBook feels brand new now. The keyboard is so much better, and my battery lasts 7 hours instead of 3. Incredible service and they saved me thousands of ringgit!"
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