Surface Laptop 5 Coffee Spill - Keyboard Deck Replaced in 3 Days

Karen, a financial analyst in Kuala Lumpur, accidentally knocked over her coffee cup during a morning video call. The entire cup of hot coffee poured directly onto her Surface Laptop 5's Alcantara keyboard. She immediately powered it off, but the damage was done: multiple keys completely unresponsive (E, R, T, F, G, H keys all dead), sticky keys that repeated characters when pressed, Alcantara fabric heavily stained with coffee, and the faint smell of coffee inside the device. She tried to clean it externally but the internal damage remained. Microsoft quoted RM 1,880 for keyboard deck replacement with 10-14 day turnaround. She needed the laptop urgently for financial modeling work.