Frequently Asked Questions

We repair MacBooks, Windows laptops (Dell, HP, Lenovo, ASUS, etc.), Microsoft Surface, iPads, iPhones, Apple Watches, and provide IT support for businesses.

We have service centers in Sunway Geo and Cyberjaya. We also offer free pickup and delivery for certain areas in the Klang Valley.

Monday to Saturday, 10am to 7pm. We are closed on Sundays and public holidays. Online bookings are available 24/7.

Most repairs are completed same day, typically within 1-3 hours. Complex repairs like logic board micro-soldering may take 2-3 days. We'll provide an estimated completion time when you drop off your device.

Yes! All repairs come with our comprehensive 90-day warranty covering both parts and workmanship. The warranty doesn't cover new physical damage or liquid damage that occurs after the repair.

If we determine your device is beyond economical repair, there's absolutely no charge for the diagnosis. We'll explain the issue thoroughly and provide recommendations for your next steps.

We use high-quality, OEM-equivalent parts for all repairs. For Apple devices, we source parts that match or exceed original specifications. All parts are tested and come with warranty coverage.

Repair costs vary by device model and the specific issue. We provide completely free diagnosis and a transparent, detailed quote before any work begins. No hidden fees, ever.

Yes, diagnostic inspection is completely free for most repairs. We'll thoroughly examine your device, identify all issues, and provide a detailed quote with no obligation to proceed.

We accept cash, credit/debit cards (Visa, Mastercard, Amex), bank transfer, Touch 'n Go eWallet, GrabPay, and we offer corporate invoicing with NET30 terms for business clients.

We take data privacy extremely seriously. Our technicians only access your device as minimally required for the repair. We strongly recommend backing up your data before any repair service.

Yes, we offer professional data recovery services for devices with storage failures, liquid damage, or accidental deletion. Success rate depends on the type and extent of damage. Free assessment included.

Yes! We provide corporate accounts with priority service, monthly invoicing (NET30 terms), dedicated account management, and volume discounts. Contact us to set up your business account.

Absolutely. We offer comprehensive managed IT services including help desk support, network management, cybersecurity, cloud solutions, and hardware procurement. See our Business IT Support page for full details.