The benefits of outsourcing IT are:

• Affordability
  Instead of maintaining an in-house IT Support team, outsourcing helps save cost with just one reasonable monthly fee
• Ease of use
  With the right Outsourced IT Services, you don’t have to navigate between different vendors and companies. Just call one number when you need any technical help or advice
• Better support experience
  Instead of relying on your in-house IT Support tech, an Outsourced IT Service company has a wealth of experience to address various issues quickly and efficiently
• Improved security
  Our Outsourced IT company focuses on securing your data and making sure your business and employees are protected online
• Regulatory compliance
  If your business or nonprofit organization needs to comply with specific regulations, we have the know-how and experience to get you up to speed and ensure you’re not behind on any technical compliance

Techfix’s Unlimited Help Desk Support (Included in our Business Essentials plans) covers issues such as:

• Email deliverability issues
• Business-specific software troubleshooting
• Server troubleshooting
• Malware or adware removal
• Printer and scanner setup and troubleshooting
• Network connection or VPN troubleshooting
• Other issues that can be fixed remotely

There are many different IT service provicers, so you should hone down on what your business really needs and what you can afford.

For example, Techfix specializes in supporting small businesses and nonprofit organizations with less than 75 employees (even as small as just a few users). This allows us to keep communications with your employees personal and lets us provide very fast support. 

You should think of what is most important to you when it comes to IT support. Is it:

• Speed of support
• Focus on security
• One-stop-shop for all IT issues
• Affordability
• Strategic IT planning
• Workflow optimization, etc.

Talk these points through with potential Outsourced IT Support providers to make sure you are making the best possible decision.

We can be easily reached in 3 ways:

1. By calling our dedicated Help Desk line and speaking to a Techfix
2. By sending an email to our dedicated Help Desk email, which will automatically create a ticket
3. By creating a ticket in our Support Portal and seeing the ticket progress in real time

Techfix deploys Bitdefender Antivirus, which is an award-winning global leader in cybersecurity solutions.

They are known to deliver best-in-class threat prevention, detection, and response solutions to businesses around the world and help Techfix protect small businesses and nonprofits with all the tools corporations and enterprises are using.

Bitdefender partners with companies like Juniper, Acronis, Netgear, Konica Minolta, and others to provide the best cybersecurity solutions available.

We include the following metrics for your monthly review:

Health update & remote support summary

• Available storage space
• OS support status
• OS update status (patches detected, installed, available)

Issues detected and resolved

• # of malware threats detected
• # of computer alerts detected
• # of computer alerts resolved

Support ticket statistics

• Number of tickets resolved and opened
• All open and closed tickets in the previous month

We support a variety of business or nonprofit-specific software and apps, including (but not limited to):

• Quickbooks
• SuiteCRM
• DropBox
• Fishbowl
• ActivTrak
• UniFi
• Bitrix24
• Caterease
• Spambrella
• Yardi
• Acrobat
• AvePoint, and many more

Please reach out to inquire about your specific software!