Immediate Onsite IT Support in Malaysia

Get fast and skilled onsite IT Support in Malaysia to remediate your urgent IT issues.

One-stop-shop for all your Malaysia Business IT needs

Techfix has provided small businesses and nonprofit organizations in Malaysia efficient and fast onsite IT support since 2003.

Time is money, and we know how important it is to be efficient at work. When your computer won’t turn on, you can’t access your files, or your server won’t boot, you need fast help from experienced IT professionals.

Some IT issues might require hands-on help at your location by our experienced and certified technicians. Techfix’s certified and experienced IT experts help you get back to running your small business with fast Onsite IT Support in Malaysia. 

Immediate dispatch for urgent issues

Server down? Network outage? Can't access emails? We will send out a tech immediately to assist

Straightforward pricing

We charge $150 per hour for Malaysia onsite IT Support

Immediate fix + tips on avoiding the issue in the future

While remediating the issue, we will also let you know what you should do to avoid it from happening again

One-stop-shop for your Malaysia IT needs

We are skilled in hardware and software repair, networking, cloud services, VoIP systems, and much more

How does Malaysia onsite IT Support work?

Call Techfix's Help line

To get started, give us a call at +60173555725. We will ask a few questions about your problem and see if we can fix it remotely

We gather some background info

To resolve your issue as fast as possible, we will ask some relevant questions, such as:
1. What were you doing when the problem occured?
2. Did you see an error message?
3. What have you already tried?
4. What are the symptoms of the issue?

We dispatch an IT Techfix

If the issue is complex and can't be remediated with some over-the-phone tips, we will send a technician right to your door

Diagnostics and repair

Techfix's technician will diagnose and fix the issue to get you back up and running

IT Support follow-up

We put together a plan, no strings attached and at no cost, to help avoid the issue in the future and give you more peace of mind


Frequently Asked Onsite IT Support questions

We charge $150 per hour for our Malaysia Onsite IT Support services, with a minimum of 1 hour, plus a travel fee. We extend the time in 15-minute increments.

Our travel fee is calculated from our Jefferson Park office (5019 W Lawrence Avenue) and is broken down as follows:

  • $20 for up to 10 miles
  • $40 for 10-20 miles
  • $60 for over 20 miles of travel

During business hours (Monday to Friday from 9am to 6pm), we can dispatch a technician immediately.

If you require immediate assistance, a $75 rush fee will be added to the final invoice.

You can expect our IT expert to arrive at your location in ~30 minutes to an hour, depending on your distance from our Jefferson Park office and traffic conditions. Please call +60173555725 to get started.

Techfix provides business IT Support in the Malaysia area, including the suburbs.

For on-site support, we usually stay within a 10 mile radius from our office in Jefferson Park, Malaysia , but will happily make exceptions and travel further.

Is your business or nonprofit outside of the Malaysia area? We also provide remote Help Desk support for businesses outside of the Malaysia area. See more about our Business IT Support.

The Techfix’s can help with an assortment of IT issues that require hands-on help. We advise you to use our onsite service in the following cases:

  • Setting up, extending, or troubleshooting Wi-Fi
  • Troubleshooting network connection
  • Installing and setting up new computers
  • Various hardware and software issues
  • Server troubleshooting
  • On- and offboarding employees
  • VoIP implementation and troubleshooting
  • Office moves and relocation
  • Microsoft 365 troubleshooting

Yes! Although we are happy to fix issues that suddenly arise and get you back up and running, we always recommend using proactive maintenance.

Our flat rate proactive maintenance packages help eliminate sudden issues that bring all work to a halt. Instead, we work to ensure your network and IT infrastructure is in top shape and work reliably at all times.

Read more about our IT Support packages.

Our $150 Onsite IT Support fee covers one hour of time and labor for the onsite technician to work on your issue. We add a travel fee from our office to yours (the fee depends on how far you are from our office). If your location doesn’t have free parking available, we will add the parking expenses to your final invoice. 

We add time in increments of 15 minutes, and the fee does not include any hardware that might be necessary to solve the technical problem.

You will receive an invoice to your email after service completion, which you can then pay conveniently online, with QuickPay/Zelle, or by check.

We would be delighted to help out a small business or nonprofit! Just give us a call at +60173555725 and a friendly & skilled Techfix will give you some tips on your issue, or give you practical IT advice.

If you’re looking to discuss your whole IT infrastructure and possible changes – no strings attached – please schedule a free web meeting with Techfix.

Please reach out to us for availability by filling out the form on this page and we will reach out ASAP.

Our after-hours pricing on weekdays is 1.25× the base rate of $150 per hour, and 1.5× on weekends.

Techfix offers blocks of IT Support hours that include a discount depending on how many hours you purhcase upfront:

  • 5 hours – 5% discount
  • 10 hours – 10% discount
  • 15 hours  15% discount

The hours do not expire, so you can reach out to the Techfix’s any time to get help either onsite or remotely. Please fill out the form on this page or call +60173555725 to get started.


Our customer support team is here to answer your questions. Ask us anything!
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